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Returns & Exchanges

  • In the event that you need to return an item, please contact us within thirty (30) days of receiving your package. Refunds will be issued in the form of original form of payment Original invoice has to be provided
  • Bikes, Frames and Wheels cannot be returned. Exchanges must be within 14 days of delivery or receiving. Product must be in new, unused condition and subject to a 30% restocking fee. 
  • All cancelled orders are subject to a 3% restocking fee. Other fees may apply for packing/unpacking costs, shipping costs etc,. 

  • Demo Bicycles and Demo Wheels have a 1 year warranty from date of purchase 
  • Demo is a used product that has been rented in the store, mileage and condition varies. Check actual photos of the product on our website for details/clarification of product condition. FaceTime and more photos available if needed, email or call 972-730-3288 
  • Playtri does not compensate for build fees. Some parts on the bike such as front wheel, saddle and bars will arrive uninstalled in order to fit the bike into its box. We strongly encourage taking the bicycle to a bike shop for assembly.
  • Submit your online return request HERE. Our online returns department will follow up within 24hrs. 
  • All items must be returned in new and unused condition with all parts, original tags, and packaging materials within 30 days of purchase. 
  • Used items will not be accepted by Playtri Store
  • All Running Shoes are subject to a 15% restocking fee
  • Due to health concerns, is unable to accept any returns of nutrition, supplements, consumable food products, swim items, this includes but is not limited to swim suits, goggles, fins, and paddles.
  • All return items are subject to a 30% restocking fee. Other fees may apply for packing/unpacking costs, shipping costs etc,. 
  • All Special-Order & Sale items are final sale. A Special Order is an item that Playtri does not actively stock or sell and specifically orders from a manufacturer or distributor for a customer.
  • Gift cards are non-refundable 
  • Playtri does not refund shipping charges 
  • Playtri does not compensate for return shipping charges 

Follow these instructions to return any Online purchase by mail.

  • Make a photo copy of your original invoice for your records. Send us the original only!
  • Circle the item(s) that you are returning for store credit or exchanging on the bottom portion of the invoice and note the specific reason why.
  • Pack and seal your return or return's securely, in the original packaging if possible, and include the original invoice. Packages must be returned prepaid -- we do not accept C.O.D. deliveries. 
  • Important...We recommend you Insure your return for the proper merchandise dollar amount, this covers you in the event the package is lost or damaged by the post office.

Send Returns To:

Playtri Store
6465 E Mockingbird Ln, Ste 358
Dallas, TX 75214
Attn: Returns

  • Note: We reserve the right to refuse a refund in full on any damaged returned merchandise on behalf of the post office or shipping company for uninsured returns. (All Special orders and closeout specials are non-refundable.)

For questions please email us or call us (972) 730-3288